IT Operations Management Automation
IT Operations Management automation has been an emerging trend for a number of years now, and with the benefits obvious to all who stop to consider them, it is somewhat surprising the trend hasn’t converted into real life just yet.
In fact, during a recent Gartner IT Symposium presentation on the subject, the audience was informed that full integration of IT operations tool suites would not be available for at least another 3–5 years. A suggested alternative solution was to investigate the automation of suites of tools around a particular operations management component such as IT Process Automation or IT Service Support Management, for example.